(800) 734 6186

(800) 734 6186

Experience has shown that changing from a conventional to a non-pharmacological

dementia therapy program requires nurturing, attention & support. In addition to

Direct Support we provide a complete inventory of support programs, which are offered

at no cost, to clients who are using our interventions. These support programs include:

KICK-OFF SUPPORT PROGRAMS	STAFF MANAGEMENT PROGRAMS
These tools are used to gain the attention and empathy of staff before beginning training or interventions... read more	These tools are used to keep staff focused on program objectives and coach staff into use of improved skills... read more
STAFF PROMOTION PROGRAMS	MARKETING SUPPORT PROGRAMS
These tools are used to develop staff patient relationships and reduce turnover of care staff... read more	These tools promote the benefits of new non-pharmacological dementia therapy to referral sources & community... read more

Kick-off Programs

Dementia Simulation - A highly structured experience where each direct care worker is

dressed in adaptive equipment to simulate dementia (glasses to simulate vision problems,

taped gloves to simulate lost touch sensitivity and dexterity, earphones to simulate verbal recognition losses etc.) and asked to perform 5 easy tasks. After being the subject each

employee then records behaviors of the next subject. This is an eye opening exercise which

forces your staff to understand dementia from the inside out. The resulting empathy

generates employee attention and provides reason to focuses on training programs.

Best of Everything - nurse managers are brought into a room for an in service and

pampered with soothing foods, music, aroma's, massage etc. Nurses then do the same

for their nurses or CNAs. Particularly, in combination with Dementia Simulation, this

exercises builds a Nurses caregiver bond and creates a team for deployment of non-pharmacological dementia therapy.

Make a miracle- Engineered Music use is so simple aides initially don't believe that just

listening to music can change a patient's behavior. This program structures the initial use

of Engineered Music to visibly demonstrate and document how engineered music profoundly changes the lives of residents with dementia and also the lives of those around them.

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Staff Management Support

Long term care management is typified by one unique emergency followed by another.

Developing career paths, individual evaluations or staff retention programs in this environment

is difficult. We provide a unique, quick, easy to use performance evaluation program to rate &

rank any staff on a common base. Scoring identifies specific employee for retention, their individual training &coaching needs, as well as staff that should be replaced. Forms

promote strutured discussion which help managers focus on, discuss and plan career paths

for staff to increase retention of high performance & high potential employees.

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Staff Retention Programs

Staff/Resident relationship building

Nursing home research proves care staff may be retained by recognition and because they

believe a specific resident needs them. Research also shows the more an employee knows

about a resident the better the resident is treated. Our relationship building programs use

old radio show formats (e.g. "Queen for a day","This is your life" etc.) to structure simple

exercises which build staff/resident relationships, reduce staff turnover and reduce resident

abuse & survey violations.

Motivation/recognition tools

Research shows many care staff leave due to lack of inclusion & recognition. In most SNF

work environments, where things go from crisis to crisis, it is difficult to remember to thank

& praise staff. Unfortunately research shows that staff usually lives up to expectations. Our

program uses calandarized such as "Catch them doing things right" with events & contests

to keep staff recognized, motivated & proud. All motivation and recognition reinforce training

of newly learned non-pharmacological programs.

Resident Family Management tools

Every facility has 1 or 2 resident/family combinations which cause continuing staff distraction & require inordinate amounts of administrative time. Our "Friends & Family" program provides

a simple format for introducing the concept of shared facility/family responsibility for a

residents behavior and provides a contract to use to gain mutual agreement on resident care

& behavior.

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Marketing Support tools

While waiting for the baby boomers to become residents our industry is faced with a temporary

decline in prospective residents. We have helped clients use non-pharmacological dementia

therapy to improve their local image, census and even build a waiting list using:

Internal signage which, which focuses family tours and points out how your facility is different and better than neighboring facilities for the remaining life of dementia partients.

Internal Day Care is the opening up of your low stimulation, Comfort Zone, and/or

rehabilitation department for non-resident dementia therapy. This may require local or state certification or waivers but provides a ready list of prospective residents or a waiting list of dementia patients who's needs for institutional care can be tracked.

A Non-pharmacological Public Relations Program to build local awareness of your facility and

provide a unique marketing “natural care” or “drug free” image. We provide the materials for you to submit a series of articles/video stories to your local media and also conduct a series of

public programs to promote “green” care programs. In the event it can be arranged our founder Alf Norwood will be a guest speaker.

Referral Marketing Program provides you with unique marketing tools to gain added referrals and visibility from referral sources. We provide in-service scripts, slides and handouts which

allow you to present to and create optional relationships with potential referral sources such

as; adult day care centers, hospitals and home health care agencies. We will follow-up with

support programs for your referral sources e.g. hospitals reduce both drug use and behavioral

problems for dementia patients using engineered music

Informal Assessment Center for seniors concerned with memory loss. Using our prepared script, overheads and handouts and standardized tests provides an interesting presentation, at your facility, for your community. Attendees learn about aging and mental abilities and take simple tests which indicate if they should have further testing.

Distributing Sound and Living Care to prospective residents. This is our home product used by

family caregivers for dementia patients who are currently living at home. We do most of the work but you maintain contact with the patient while they are at home so when the time

comes for nursing home placement you are the first facility to be considered. For more information about our Home Product please see: www.soundandlovingcare.com

The Dementia Crib is designed for highly competitive markets. Your facility provides family caregivers with tools to improve their caregiving. These tools are provided on a free, first

come, first serve availability. Tools can include everything from support groups to books and

training materials, to the free use of the Sound and Loving Care program (your facility pays a

reduced fee per client and does not charge for it's use).

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Direct Support

Any new program requires incremental, follow-on support to succeed. In some programs this

support is scheduled, included in the price of the product, conducted for our in-house

continuous quality improvement program and used to adjust each instillation for maximum

cost effectiveness. This support is provided in three modes

Mode 1 - Telephone Support

For all customers support is available 24 hours a day 7 days a week via our pager 800 734

6186 number. We encourage the use of the telephone consultation during the early

implementation stages to ensure program traction and early success. Additional telephone

consulting is managed though “telephone credits” received as part of the product or billed at a

low hourly rate.

Mode 2 - Written Support

We provide a variety of written materials to support your implementation programs. These

include notebooks, interactive CDs and internet messaging. As the computer resources at LTC

facilities increases we anticipate written materials will migrate from a preponderance of

written materials to a majority of computer based materials.

Mode 3 - Interactive CD

We have developed an interactive CD encyclopedia for non-pharmacological dementia

therapy. The benefit of this device over conventional reference notebooks is the speed with

which you can look up and switch between descriptions of behavior problems and their causes

and recommended non-pharmacological tools to solve those problems. Although expensive

this media allows us to keep current in a rapidly changing world of alternative problems and

solutions. Click here to see a sample